Our client is seeking a Post Sales Support Engineer to provide technical support to their customers and partners with minimal management supervision .
Independently troubleshoot and resolve product related issues. Ensure satisfactory resolution to customer problems.
Duties:
Triage and provide technical expertise in resolving product issues.
Provide technical support to direct customers, resellers, and field engineers.
Replicate customer environments to troubleshoot and resolve problems, file defects etc.
Document problem details and problem resolution into support case management application.
Work with internal departments on product defects and enhancements.
Develop and maintain detailed technical knowledge of specification and operations of the company's products.
Test, organise and report the progress of on-going issues on regular basis.
Create Knowledge Base entries.
Document customer environments/topology as required.
Excellent communication, organization, and technical support skills are essential.
The ability to work as part of a team with a total commitment to customer satisfaction.
Experience/knowledge of Networking - practical application of technologies, protocols, and related standards including TCP/IP, HTTP, HTTPS, SOAP, XML, LAN, WAN, Routers.
Knowledge of Active Directory, Load Balancers and various databases is desired.
Knowledge of Windows and Linux/UNIX Operating Systems - scripting is a plus
Citrix XenApp and Xendesktop experience
Microsoft Server OS 2003/2008 and Windows XP Pro/Windows 7 experience (MCSE a plus)
Cisco Networking Experience (CCNA a plus)
"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion"
